Technical Support (English and German/French/Spanish)

DocuWare Team

We are looking for a Technical support specialist to join one of our biggest teams - DocuWare.


YOUR DAILY CHALLENGES

  • Handle customer requests submitted by phone, e-mail, web forms or other support tools
  • Clarify and record information in the systems, ensure full understanding of the customer issue
  • Research internal resources and knowledge bases to find a resolution
  • Collaborate with other team members to achieve a satisfactory resolution of customer issues
  • Help maintain internal resources and knowledge bases by documenting findings and suggesting improvements
  • Follow established processes for effective management of support incidents
  • Expand your knowledge of our product and your technical skills

OUR EXPECTATIONS

  • Good communication skills;
  • Good analytical skills
  • Basic knowledge of Microsoft Office Application/ Microsoft Client Operation Systems/ Microsoft Server Operating Systems
  • At least 3rd year in the University;
  • Excellent English;
  • Excellent German/Spanish/ French


WHAT YOU WILL GET

  • Opportunity to work on a meaningful product and leave your impact on the digital transformation of companies worldwide
  • Supportive environment to express your ideas and challenging you to be your best
  • Organizational culture that stimulates informal relationships and open communication
  • Access to conferences, internal and external training and self-learning systems
  • Opportunity to shape your own role and contribution to the organization
  • Variety of choices for internal events & activities to bond with other colleagues within the organization
  • Great benefits and financial package



We are looking for people with creative minds and enthusiasm to join us in the adventure of developing what’s new, what’s next and what best serves our customers' needs.

We'll be happy to welcome you in our team!

Nemetschek Bulgaria is a leading software development company in Eastern Europe. We boast 20 years of experience in driving innovation to different businesses areas. With over 350 professionals on board who are committed to leveraging our clients’ performance, all our customers associate our name with a reliable worldwide partner.

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DocuWare is a technology leader in Enterprise Content Management. The software system helps organizations to streamline document management and approval processes and make the next step to their digital transformation. 
Our dedicated DocuWare team is one of biggest at Nemetschek Bulgaria and is responsible for most of the development of the document management system.

Apply for this position


Можеш да прикачваш повече от един файл. Позволени са файлове с разширения: pdf, doc или docx. Общият им размер на бива да надминава 5Мб..

Изпращайки своите контакти, вие ни предоставяте правото да съхраняваме и използваме данните ви за целите на вашата заявка, както и за последваща информация, свързана с предстоящи събития и активности на Немечек България. Съобразно действащото законодателство, вие имате възможност да прекратите предоставеното право по всяко време.

Nemetschek Bulgaria is committed to ensuring the security and protection of the personal information that we process, and to provide a compliant and consistent approach to data protection. If you have any questions related to our GDPR compliance, please contact us or read our General Policy.

What to expect from us

Flexible work model

In order to deal with the Coronavirus crisis, we allow employees the flexibility to choose the work arrangement that works best for them.

Supportive work environment

Enjoy the freedom to express your ideas and to get the support you need, when you need it.

Benefits and parent-friendly policy

Enjoy health, wellness and commuter benefits as well as our parent-friendly company policy.


Training and Development

Personal development

Stimulate personal growth through individual coaching, personal development programmes.

Trainings and conferences

Get easy access to many high-quality conferences and trainings, both onsite and online.

Knowledge sharing

Benefit greatly from internal knowledge sharing. Acquire new knowledge, expand your networking skills and build confidence through mentorship.