1st Level Technical Support

Vectorworks Team

We are looking for a 1st Level Technical support specialist to join one of our teams - VectorWorks.



  • Handle customer requests submitted by phone, e-mail, web forms or other support tools
  • Clarify and record information in the systems, ensure full understanding of the customer issue
  • Research internal resources and knowledge bases to find a resolution
  • Collaborate with other team members to achieve a satisfactory resolution of customer issues
  • Help maintain internal resources and knowledge bases by documenting findings and suggesting improvements
  • Follow established processes for effective management of support incidents
  • Expand your knowledge of our product and your technical skills



  • 2+ years of professional technical support expertise in a customer service environment
  • Good knowledge of Microsoft Office Application/ Microsoft Client Operation Systems/ Microsoft Server Operating Systems
  • Any experience with databases such as MySQL, Microsoft SQL Server, or Oracle will be considered an advantage
  • Excellent communication skills are a must, along with a high level of customer service approach
  • Excellent analytical skills
  • Ability to analyze technical issues
  • Bachelor's degree in computer science studies 
  • Fluent in English 



  • Opportunity to work on a meaningful project and leave your impact on the user experience of millions of people around the globe
  • Supportive environment to express your ideas and challenging you to be your best
  • An organizational culture that stimulates informal relationships and open communication
  • Access to conferences, internal and external training and self-learning systems
  • Opportunity to shape your own role and contribution to the organization
  • Variety of choices for internal events & activities to bond with other colleagues within the organization
  • Great benefits and financial package


We are looking for people with creative minds and enthusiasm to join us in the adventure of developing what’s new, what’s next and what best serves our customers' needs.

We'll be happy to welcome you in our team!

Nemetschek Bulgaria is a leading software development company in Eastern Europe. We boast 20 years of experience in driving innovation to different businesses areas. With over 350 professionals on board who are committed to leveraging our clients’ performance, all our customers associate our name with a reliable worldwide partner.

Read more

Vectorworks is a leading design and BIM software, used to create some of the greatest buildings, landscapes and entertainment products worldwide. As a company they are a part of the Nemetschek Group family and also our partner for almost 20 years now. Our dedicated Vectorworks team works on the development of their solutions, as well as on their distributors community tools and internal systems.

Apply for this position

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What to expect from us

Flexible work model

In order to deal with the Coronavirus crisis, we allow employees the flexibility to choose the work arrangement that works best for them.

Supportive work environment

Enjoy the freedom to express your ideas and to get the support you need, when you need it.

Benefits and parent-friendly policy

Enjoy health, wellness and commuter benefits as well as our parent-friendly company policy.

Training and Development

Personal development

Stimulate personal growth through individual coaching, personal development programmes.

Trainings and conferences

Get easy access to many high-quality conferences and trainings, both onsite and online.

Knowledge sharing

Benefit greatly from internal knowledge sharing. Acquire new knowledge, expand your networking skills and build confidence through mentorship.